Who should read it? Hospitals, pharmacies, doctors' surgeries, etc.
In an industry where face-to-face care is all important, it might be thought that self-service would not play an important role, but the opposite is more often true, as self-service can help to promote a better quality of personal care and understanding.
Some examples of the solutions offered by kiosks for healthcare include:
- Automated arrival terminals, where patients can check themselves in
- Appointment booking kiosks, for patients to make or view appointments
- Health information terminals, which provide general health information and give answers to common questions
- Patient records terminals, allowing patients to check their medical records
The kiosk can play a major role in providing a trustworthy and highly secure means of transmitting information between the patient and his/her doctor or healthcare advisor, without the need to go via a third party. It also enables patients to have improved access to information and can help surgeries and hospitals to run in a more efficient manner by automating the check-in procedure. It even cuts down on the paperwork! In short, kiosks can both improve the patient’s experience and help to reduce costs, while maintaining confidentiality at all times.