Government

Printer-friendly version

Who should read it? Councils, local authorities, civil services contractors, etc.

Information technology has become incredibly popular and important throughout Europe, and governments are well aware of this trend, with the EU even offering grants and funds for governments who want to provide public internet and IT access, in a drive to close the 'digital divide'. Self-service forms a natural part of this drive, providing faster, more efficient, more cost-effective and more satisfying services to the people.
 
Some examples of the solutions offered by kiosks in government & public services include:

• Public internet access kiosks, making the Internet available to everyone
• Library check-in and check-out kiosks, facilitating borrowing of books for users
• Citizen Advice kiosks, making information available to the public about their legal and civil rights
• Tourist information kiosks, providing information from printable maps to useful telephone numbers
• Staff organisation/intranet kiosks, enabling local government to run more smoothly and efficiently from within

Self-service can provide a range of valuable services to users, at any time, in any place, and without investment in extra salaries or employee costs. Kiosks can help to reach people in remote areas, and make information available 24 hours a day, at little to no extra cost.