Who should read it? Chain restaurant operators, franchisees, etc.
The aim of fast food is really self-evident - food, served fast! And with self-service solutions, fast food can be served even faster, keeping customers on the move rather than making them wait in queues to order, freeing up staff time and outlet resources.
- Remote ordering kiosks, allowing customers to place orders themselves which are directly transmitted to the kitchen staff, ensuring that food is ready and prepared for the customer in an optimum time
- Queue-busting terminals, which can be employed at peak times to reduce pressure on staff and ensure customers are served as quickly as possible
- Service kiosks, providing a variety of entertainment and information services to customers, such as music downloads and listening terminals, video terminals, mobile phone top-up and media downloads, local information and so on, keeping customers in the diner for longer.
Self-service in fast food can drive up sales and customer satisfaction by providing more meals in a shorter length of time, but it can also help to keep customers entertained while they eat and provide extra services to attract new customers.