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Improving kiosk usability

As part of a pan-European EU project, Hoeft & Wessel is developing a new user interface for ticket vending machines.

Accessibility Issues for Self-Service

An End to Selfish Service?

The EC has allocated 5 million Euros towards e-accessibility for public digital terminals. We review some of the ways in which self-service solutions can be made more user-friendly and inclusive.

Research into the True Potential of Self-Service

The Appliance of Science

Fraunhofer IAO, a research institute based in Stuttgart, Germany, has recently launched a new applied research project into self-service and the customer experience.

Latest Consumer Research

The Customer Knows Best

We spoke to Rick Chavie, Vice President of Marketing, NCR Retail and Hospitality, about their latest global consumer research

Personalised Loyalty Software

Yours Faithfully

Big retail organisations’ loyalty and reward policies generally target the ordinary, ‘average’ consumer, but the necessity and reality is that now a much more targeted and personalised view must be taken

Special Feature

PB engineer

Taking Care Of Business

The Options for Kiosk Service & Maintenance
With the news that mailing solutions giant Pitney Bowes is entering the kiosk and digital signage servicing market, we take a look at three different companies'  after-care offerings.
 
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Europe's number one self-service information portal
Europe's number one self-service information portal