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Kiosks for Kenyan Airports

Sita has signed a $26.7m deal to bring self-service to Kenyan airports.

Market Survey: North America

Sharing the American Pie

VDC Research Group is a technology-based market research and strategy consulting firm that advises clients in a number of technology markets including retail and transaction automation. Their 2009 Self-Service and Customer Interaction Management Solutions study explores current and emerging self-service applications within North America, focusing specifically on retail, hospitality and healthcare.

UK Hotels Add Self-Service

Room at the Inn

Premier Inn has selected cost-saving hardware to improve customer service

Concierge Applications for Over 20,000 Hotels

OnSite Media and Showcase Technology have announced that they are offering a custom version of their OnSite Concierge and NetStop applications to more than 20,000 hotels and other hospitality facilities worldwide.

UK Hotel Installs Check-in Kiosk

A hotel in York, UK, has introduced a kiosk for check-in and checkout to provide 24 hour unattended services to boost customer service and control staffing costs.

Trends in Self-Check-in

20% growth in self-service check-in and increase in mobile check-in.

Cruiseline Trials Kiosk Check-in

Carnival Cruise Lines is trialling check-in kiosks at its Port of Miami cruise port as part of an ongoing effort to streamline boarding.

NCR Launches into Gaming

A New Spin of the Wheel

Scott Winzeler is NCR's Vice President of Gaming Industry Marketing.

Ryanair Check-in Kiosks

A Flying Start

As of October 2008, Stansted Airport in the UK now boasts 80 new IBM checkin kiosks for Ryanair customers to grab up to 180 flights a day.
 

NCR Europe's New Top Man

The Shape of Things to Come

Gary Rider has recently taken the helm as NCR’s new Managing Director for Europe. In an exclusive interview for KIOSK EUROPE, Rich Germain spoke to him about the future of self-service.
 

Feature

Brendan O'Meara, WW Managing Director Retail, Microsoft

Exclusive Interview with Microsoft

KIOSK EUROPE caught up with Brendan O’Meara, WW Managing Director of Retail, Microsoft, to talk about the launch of Windows 7, the opening of Microsoft’s retail stores and a year down the line for their Retail Experience Centre.

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Europe's number one self-service information portal
Europe's number one self-service information portal