Profiling & CRM

Efma-Finalta Report on Multichannel Sales Productivity anticipates fully cashless branches.

A multi-million investment over five years will see the delivery of over one billion money-saving coupons in Sainsbury’s stores, with a focus on delivering lower cost staple, everyday basics to help customers survive the downturn.

Nowhere is customisation more critical than in the world of self-service, where the self-service device represents – and in effect becomes – a company in the interaction with its customers.

For the uninitiated, Rich Germain attempts to provide a brief introduction to kiosks: what they are, where they came from and what they can do for your business.