Benefits
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Interactive self-service solutions technology is THE mega trend in customer service for the 21st century.
No other technology can help you achieve a more dramatic change in the way you interact with your customers, allowing you to deliver individualised messages and services where and whenever they want it – while actually saving costs and increasing revenues!
Wherever customer service is crucial, kiosk technology is on the rise. Kiosk installations are growing at a rate of at least 35% per annum in Europe and are set to rise further and faster every year. Airports are installing check-in kiosks, supermarkets are adding terminals to more branches every day, banks offer their customers ever more sophisticated service by kiosk - even fast food has got faster by kiosk! The applications are endless and so are the opportunities.
Click on the tabs on the left to see how self-service can make for a better customer experience, deliver a return on investment and make your service more efficient and of a higher quality.
Feature
Exclusive Interview with Microsoft
KIOSK EUROPE caught up with Brendan O’Meara, WW Managing Director of Retail, Microsoft, to talk about the launch of Windows 7, the opening of Microsoft’s retail stores and a year down the line for their Retail Experience Centre.
