Return On Investment
Self-service has proved time and time again that it can deliver a substantial return on investment very early on after a roll-out because kiosks can cut costs while increasing your profits! At the same time as offering new and improved services, self-service can also improve back-office operational efficiencies.
Studies have found that transactions performed through a kiosk can cost a tenth of what they would have cost had an employee dealt with the transaction. And when customers carry out the more routine actions via a kiosk, it frees staff up to deal with more complicated enquiries and deliver a more personal customer service under less pressure because staff can be redeployed to where they are really needed.