There is no better way to beat your competition than through self-service: recent research has found that 85% of consumers are actually more likely to shop with a retailer that gives them the flexibility to interact easily via self-service channels over a retailer that does not. Nearly 60% of customers would rather check themselves whether an item is in stock at a store than ask an employee, demonstrating that customers are often more comfortable to do things themselves.
In today's hectic lifestyle, consumers want easy access to a wider range of services which kiosk technology can deliver. And, what's more, kiosks also take pressure off your staff so that they can concentrate on serving customers more effectively. In-store kiosks also enable you to beat the queues and cut waiting times.
Use of self-service has been demonstrated to have an incredible impact on customer satisfaction by giving customers the ability to service themselves quickly and easily, getting what they want, when they want it.