Banking and Finance

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Who should attend? Retail banks, mortgage banks, money/currency services, etc.

Self-service really started with the ATM, which provided an easy way for customers to access their account, without having to queue for a teller. Self-service in banking has now moved far beyond the ATM, as more and more banks find out how kiosks in branches can help their business.
 
Some examples of the solutions offered by kiosks in banking and finance include:

• Paying-in kiosks, where customers can withdraw cash and pay in cheques and cash to their accounts
• Statement kiosks, allowing customers to obtain full, detailed statements
• Investment kiosks, opening up the option of investing money electronically
• Internet banking terminals, for accessing online accounts in branch
• Advice and information terminals, offering financial advice and recommendations to customers

In a busy environment where customers often have just minutes to complete important transactions, kiosks can provide efficient customer service while freeing up customer service advisors to deal with those who need further attention. In this way customer service is improved throughout the branch, for all customers, at a greatly reduced cost.