Fujitsu's Latest Kiosks

Versione stampabile

Fujitsu has recently expanded its self-service offerings with a new postal services kiosk range and a retail concierge kiosk that functions as a virtual sales assistant to encourage customers to explore the breadth of a company’s services.
 
The concierge application incorporates an easy-to-use information and transactional touch interface on a 32” portrait touch screen, which is divided into three discrete panels. The top panel is suitable for high-visibility multimedia content, which can be scheduled for transmission according to specific timeslots and playlists. The content can be further refined to incorporate local and regional variants, as well as national campaigns, offers, promotions, etc.
 
The central panel is designed for current user content that is relevant to the activity being carried out at the kiosk. This can be used to extend the information supplied or assist the user when configuring services such as an insurance quote, paying a bill or speaking to an online advisor. The lower panel is for user interaction, and contains content that is user-sensitive. Users are able to select their required service from the master menu, with all controls within easy reach of users with mobility difficulties.
 
This kiosk comprises of a rugged outer steel housing, 32” LCD touch screen, Fujitsu kiosk computer, integrated barcode scanner, receipt printer and an optional chip and pin module.
 
Fujitsu’s new postal services kiosk is designed to be installed to support traditional counter services, and enables automated letter and parcel postage calculations and utility bill payment for electricity, water, gas and mobile phone top-up.
 
The kiosk weighs letters and packages and calculates the correct postage fee, which can then be paid via cash or card at the kiosk. The postage labels and transaction receipts are also issued from the kiosk, and a drop-box situated within or next to the unit accepts the letters and packages for postage.
 
The kiosk comprises a rugged internal steel skeleton, 15” Fujitsu touch computer, note acceptor and coin acceptor, change hoppers, a chip and pin module, integrated barcode scanner, receipt and stamp printers and weighing scales.
 
Fujitsu can manage the solution design for both of these kiosk solutions, with a complete end-to-end service including creative design, application and software, project planning and management, cabinet design and hardware integration, networking, deployment, operations and maintenance.
 
Jersey Post has recently installed four self-service post and pay kiosks at three of their sites, in partnership with Fujitsu and supported by YesPay’s payment processing service.
 
In the past, the Channel Isle of Jersey’s national postal operator was using bank-owned terminals to accept credit and debit card payments once customers had weighed their packages and parcels. With the introduction of the Fujitsu Postal kiosks and self-service application, integrated with YesPay’s payment processing service, customers are now able to weigh, stamp and pay for packages to be posted quickly and efficiently, all at one small space-saving kiosk.
 
In addition to the postal capabilities, the Fujitsu postal application has additional functions including bill payment, which reduces the time staff need to spend processing electricity and water bills. This has lead to a fourth kiosk being introduced at the Jersey Electricity Company’s Power House store in the island’s capital, St Helier.
 
Following the success of the four current kiosks, Jersey Post has decided to introduce an additional two kiosks to Broad Street.
 
Jersey Post Office’s Network Business Manager, Neil Harrison said, “Our main philosophy is to increase access for our customers. The postal kiosks have given us an ideal opportunity to do this. They are quick and efficient and the transactions are completed in a matter of seconds. YesPay’s payment processing service is fully integrated with the Fujitsu kiosk, boosting the kiosk’s overall efficiency.”