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Winter 2011

A Spoonful of Sugar

Following quickly on the heels of consumer excitement, more and more companies are looking for ways to integrate tablets, such as the extremely successful iPad, into their business as a way of increasing efficiency and enhancing the customer experience.
 

Are You Being Served?

Is self-service a challenge to service quality?

Markus Dierkes examines the relationship between service quality and self-service solutions.
 
If your customers perceive that the service they are receiving is good, your turnover will increase. Satisfied customers remain loyal, purchase more, return more frequently and, above all, recommend a company to others. There’s no better form of advertising.
 

What the Doctor Ordered

Many media outlets called 2011 'the year of the tablet.' Having experienced the dramatic rise of tablets for personal use, what role might tablets play in the future of the kiosk industry? Will there be a market for Public Access Tablets?
 

Watts the Big Deal?

Slashing kiosk energy consumption

Would you like to reduce your project's energy expenditure by 60 percent?

Taste of Their Own

The iPad and other tablet devices have transformed the manner in which we use mobile technology. They have lead to a reassessment of the traditional approach to commercial technology integration, especially within the retail sector.

App-Solutely Fabulous

Using apps in a retail environment

KIOSK EUROPE: What kind of companies are you working with?
 
Justin Coward: Not many that I can reference publically! But Hallmark UK is certainly one I can mention, and other major national and global retailers.
 
KE: At what point did Global Bay spot the kiosk potential for the iPad?
 

Mobile Couponing Apps

Will smartphones replace discount cards?

More than ten billion coupons were circulated in the German retail market last year, according to a report conducted by German clearing houses Acardo and Valassis. Experts believe that this figure is set to rise, along with an increase in coupons used via mobile phones and smartphones.
 

Geolocation for the Nation

Round table discusses latest salvation of the high street

High Street retailers that embrace location technology now will stand the best chance of survival as e-commerce continues to dominate growth in the industry.
 
A panel of e-commerce experts identified location technology as the most significant weapon in the retail battleground and said traditional ‘bricks and mortar’ stores can use it to reclaim power from their online peers.
 

Upping the Ante

Capacitive touch screens for gaming

Ian Crosby discusses the potential for gaming providers to increase their profits through touch interactivity.
 
As regulation increases and competition from online gambling surges, traditional gaming providers such as casinos, betting shops and lottery operators are being driven to providing additional services. Innovative technologies such as touch interactivity can play a key role in providing new gaming experiences and improving operator profitability.
 

Education Partners

Willi Schaupp is drumming up the industry to bring self-service and digital signage solutions into local communities. His focus is on school applications with card payments systems as the key.
 
KIOSK EUROPE: What is the objective of your initiative?
 

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