Self-Service Ticketing

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US bus giant, Greyhound Lines, improves passenger experience with self-service ticketing from NCR.
 
Greyhound, the largest North American provider of intercity bus transportation, serving more than 3,800 destinations across the continent, is now providing a new self-service kiosk ticketing solution that will allow passengers to buy tickets at the kiosk or pick up tickets that were purchased online. NCR will also provide support services for the 150 kiosks being initially deployed at major stations in the Northeast, with a view to expand the offering throughout the United States.
 
"Greyhound is committed to delivering superior amenities and convenience to our customers," said Dave Leach, president and CEO, Greyhound. "We are reinventing our brand from the ground up, and extending better service with the introduction of NCR self-service ticketing supports our vision of improving the overall travel experience."

The self-service solution will help Greyhound reduce wait times and free up employees to spend more time with customers who have more complex travel needs.
 
"The widespread global adoption of self-service in the aviation industry clearly illustrates the traveller's desire for self-service convenience," said Theresa Heinz, vice president and general manager, NCR Travel. "We believe greater efficiencies and brand loyalty can be derived by extending seamless multi-channel convenience to all modes of travel."