Improved Service

Versione stampabile

NCR has showcased products and services that offer a better and faster customer service in the lobby, terminal and gate areas of airports at Passenger Terminal EXPO. The portfolio included the next generation of mobile applications and kiosk systems for check-in, as well as modern cash management and interactive digital signage and way finding solutions.
 
A challenge for many airports and airlines is coping with increasing passenger numbers whilst providing adequate and up-to-date service. Airports are also looking for ways how to optimise the revenue of on-site retailers.
 
According to NCR,a recent survey of passengers from four countries (Germany, France, Great Britain and the United States) found that around a third of those asked report they find it difficult to find the stores, restaurants and other shopping and business options available at airports in the limited time they have to make their flights. In the United States, United Kingdom and Germany (the question was not asked in France), between 16% and 20% of travellers surveyed said they actually did or almost missed a flight because they were using airport shopping or dining options.
 
Travellers reported that mobile alerts, interactive maps and self-checkout at airport retailers would help make their airport experience better and encourage them to buy more, as these tools speed up paying and shorten waiting times.
 
As a result of these findings NCR is launching its interactive NCR Netkey Wayfinding at PTE that helps improve orientation in airports. The solution helps passengers of Dubai Airports, owner and operator of Dubai International Airport and Dubai World Central (DWC), find gates, flight information, shops and special offers in the three terminals of Dubai International Airport more easily. The solution also offers interactive access to additional useful information, such as hotel reservations and local places of interest.
 
Also demonstrated was the NCR Mobile Pass, this is a solution that converts a smartphone into a boarding pass. Passengers are able to arrange their flight using an internet-enabled, mobile device: from booking and reservation to check-in, and also boarding at the gate. Airlines that offer their customers the NCR solution would be able to improve customer service, shorten waiting times and make the entire check-in procedure more convenient and efficient.
 
Tyler Craig, vice president and general manager at NCR Travel and Gaming Commented “Through improved service, airport operators can offer customers a pleasant airport experience. For this to happen, passengers need to be able to organise as much of their journey themselves as possible. With the NCR mobile solutions, passengers are in a position to book, change and track their connections themselves using easy-to-use functions on their smartphones. Our self-service solutions, for example at the check-in, meet the requirements of airport operators and travellers.”