APA Hotel chooses NCR kiosks

Versione stampabile

APA Hotel in Japan has deployed a self-service check-in solution from NCR in two of its two newly opened Tokyo properties - Nihonbashi Hama-cho Minami and Hatcho-bori Minami.
 
The kiosk solution allows hotel guests to perform a number of tasks, such as checking in, locating and modifying reservations, and settling hotel charges. Allowing guests the option to bypass the front desk should reduce wait times, improve customer service and optimise the availability and deployment of staff resources.
 
“NCR’s experience in interfacing with our property management system, the stylish design of their kiosks and its credibility and leadership across many self-service solutions in the global market are the primary reasons we chose to partner with NCR,” said Mr. Kozuka, Director, Project Planning Office of APA Hotels.
 
APA Group reported in its 5-year plan, ‘Summit 5’, that it is planning to double the number of guest rooms to 40,000 by the end of 2015.  APA has been rapidly building its directly managed hotels in the center of Tokyo, achieving the top ranking in hotel ownership in three wards of Tokyo.
 
“As the travel market rebounds and occupancy rates begin to rise, hotel operators will increasingly deploy self-service to improve the guest experience and strengthen loyalty by empowering their guests to interact how, when and where they find most convenient,” said Takashi Mitsumori, President and CEO, NCR Japan.
 
APA Group is aiming to install this system next year in both its new and existing hotels, and will be supported continuously by the kiosk manufacturing company.