Mass customising

The Endless Aisle

Tapping into additional revenue potential

In preparation for exhibiting at KIOSK EUROPE EXPO 2012, NCR's Ralf Kluth explains how retailers can tap into additional revenue

In the wake of the recession, unemployment is still a major issue, for the UK as for many other European countries. But the economy is picking up, albeit gradually, and a new scheme has been set up to help the chronically unemployed re-enter the job market. This scheme takes advantage of bespoke kiosk technology which match job-seekers to vacancies.
New kiosks have been developed as part of a collaboration between two UK companies, and are being deployed as part of the Welfare to Work programme.

Just the Job

Kiosks to Help People Back to Work

In the wake of the recession, unemployment is still a major issue, for the UK as for many other European countries. But the economy is picking up, albeit gradually, and a new scheme has been set up to help the long-term unemployed re-enter the job market. This scheme takes advantage of bespoke kiosk technology which match job-seekers to vacancies.

New kiosks have been developed as part of a collaboration between two UK companies, and are being deployed as part of the UK Government’s Welfare to Work programme.

Access All Areas

Improving kiosk usability

As part of a pan-European EU project, Hoeft & Wessel is developing a new user interface for ticket vending machines.

Accessibility Issues for Self-Service

An End to Selfish Service?

The EC has allocated 5 million Euros towards e-accessibility for public digital terminals. We review some of the ways in which self-service solutions can be made more user-friendly and inclusive.

Research into the True Potential of Self-Service

The Appliance of Science

Fraunhofer IAO, a research institute based in Stuttgart, Germany, has recently launched a new applied research project into self-service and the customer experience.

Latest Consumer Research

The Customer Knows Best

We spoke to Rick Chavie, Vice President of Marketing, NCR Retail and Hospitality, about their latest global consumer research

Personalised Loyalty Software

Yours Faithfully

Big retail organisations’ loyalty and reward policies generally target the ordinary, ‘average’ consumer, but the necessity and reality is that now a much more targeted and personalised view must be taken