Self-Service Security Software

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More and more banks are equipping their ATMs with cameras in order to document cash withdrawals from start to finish, prevent manipulation, and thus increase the security of self-service transactions. The analysis of the stored images or video footage is very helpful, both when criminals try to alter the device technically and in the clarification of conflict situations. With this in mind, Wincor Nixdorf has released ProView Video Surveillance, software that enables both centralised image and video monitoring and image analysis.
 
Banks must often clarify conflict situations. For instance, what if the money has been debited from the account, but the customer claims he didn't remove it from the ATM? A fast answer is possible when images of the device with the transaction in progress, including the removal of the cash, can be retrieved from a central location.
 
Another scenario involves manipulation attempts by criminals. If such an attempt is suspected, the situation at the ATM can be analysed through video monitoring and further steps can be initiated.
 
Images and videos from devices with online connections can be transmitted to a central system with the surveillance software, and from there they can be transferred to desktop PCs for analysis. The software can be used as a standalone solution, but is also part of ProView 4.0, a solution for controlling and remotely monitoring self-service systems. The software consists of two components. The first is ATMeye Core – a software developed by Wincor Nixdorf partner BS/2 that processes image and video data and archives it on the ATM’s hard disk. The second is ProView Video Surveillance Central, which controls data transmission and provides the analysis function. Financial institutions that already use ProView can use the new functions by updating to the new version of the software.
 
Developers state that the software has been adapted to address the special requirements of self-service equipment of all kinds. All transaction data is analysed by the agent on the terminal level and is transferred to the server for processing and output. The company claims that the software ensures high system availability: precise, with information on the operating state of each terminal device enabling fast resolution of any problems. Remote service means repairs can be carried out via electronic access from a central location. The company concludes that this solution therefore leads to cost savings across the institution's self-service network.