Pushing the Envelope
But the ATM is still by far the most widely used kiosk application, and NCR is continuing to work to improve this fundamental tool of modern banking.
Barclays Bank has recently outsourced management and maintenance services for 550 of its remote and host-operated ATMs to NCR under a two-year contract.
NCR will be responsible for delivering a complete managed services solution, which includes helpdesk services, incident management, first and second line maintenance and managing cash replenishment services in partnership with Cash-In-Transit management company Loomis.
The contract will be managed from NCR’s Eurocentral customer care centre near Glasgow. This centre focuses on maintaining a high level of ATM availability, using diagnostic tools to carry out remote fixes where possible, the very latest engineer scheduling, automated incident management and dispatch software, along with a sophisticated parts logistics strategy.
As well as offering services solutions such as this one to banking companies, NCR has also worked to develop new products to increase the efficiency of ATM systems in branches.
The company has introduced ‘no envelope’ ATMs which let banks and credit unions of all sizes provide improved services to customers while also lowering deposit-related costs.
The intelligent deposit ATMs, which allow consumers to deposit cash and cheques without an envelope, are being deployed by over 600 community banks and credit unions.
The company has stated that both large and small financial institutions are finding that the NCR SelfServ ATMs are helping them nearly double their yearly ATM deposits, whilst reducing deposit transaction costs by 75%. Organisations that have adopted the solution include StonehamBank, ABNB Federal Credit Union, Veridian Credit nion and Delaware County Bank and Trust.
The company estimates that there are more than 9,000 U.S. financial institutions that could take advantage of the benefits of intelligent deposit.
The ATMs are intended to give the end user confidence in their transaction, as cheques are scanned at the ATM and an image can be printed on the customer receipt. Deposits also tend to clear the bank’s systems faster, which means money becomes available to be accessed from customer accounts sooner than when using envelopes. Many institutions are also able to extend the cut-off time for when a deposit will be recorded, so deposits made at the machine even as late as 11 p.m. can often be recorded that same day.
U.S. banks collectively use as many as 3,500,000,000 envelopes per year. Eliminating the need for envelopes will addresses many institutions’ environmental initiatives by helping them reduce paper consumption.
Tuesday, January 25, 2011