Customised Kiosks from Innova
Innova’s online banking and financial transactions kiosks are excellent examples of ‘designed to fit’. The basic functionality of such a kiosk may be to allow customers to access internet banking facilities, but depoyers can then add a handset for a voice-over-IP connection, or a card reader to issue receipts and activate or change secure PIN numbers. If customers find it hard to use the touch screen, then the units can be adapted with a vandal-resistant keyboard and trackball. A kiosk can even turn into a loan application centre with the addition of an A4 printer, a digital signature panel, cameras to capture images of the applicant and ID cards, and a motorised and secure ‘post box’ for customers to leave their signed application forms.
Customers’ utility payments can be collected by adding a barcode reader and a cash acceptor. And Innova can add a ticket printer if the terminal needs to dispense tickets or vouchers.
If space is an issue, the company can do away with the problem of footprint by designing a kiosk to be wall-, or even ceiling-, mounted, and their outdoor models will withstand both the weather and any vandalism attempts.
Through its suite of kiosk management software, the company can also manage an entire kiosk network from a single centre and transform it into a CRM platform.
Wednesday, September 5, 2007