Check-in

KEX 2013 Show Review

The annual European self-service event

KIOSK EUROPE EXPO 2013 and DIGITAL SIGNAGE EXPO 2013 returned to The Station, Berlin on 12th and 13th June 2013.

Airport Retailing

Turning Frequent Flyers into Frequent Buyers

The global airport retail market is set to grow by more than 60%

Dumfries Infirmary in Scotland is installing self check-in kiosks for patients. The machines are part of a trial project to ensure that outpatients are in the right place at the right time for treatment.

Airport Check-in

Italy's Bologna Airport has become the first in Europe to introduce new 'full auto check in' kiosks, allowing passengers to reserve their seats on board and check their luggage in a single operation. Siemens has selected the Marconi Airport as the pilot facility for the activation of the new 'Sicheck Full Auto Check In' units. These automatic kiosks can used with all airlines, for passengers to carry out their pre boarding procedures quickly and autonomously.

Improved Service

NCR’s mobile, interactive and kiosk solutions

NCR has showcased products and services that offer a better and faster customer service

Are You Being Served?

Is self-service a challenge to service quality?

Markus Dierkes examines the relationship between service quality and self-service solutions.

If your customers perceive that the service they are receiving is good, your turnover will increase. Satisfied customers remain loyal, purchase more, return more frequently and, above all, recommend a company to others. There’s no better form of advertising.