Airport Wayfinding Solution

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Kiosks are already a familiar feature of many airport checkins, but kiosks have recently been installed in Hyderabad International Airport and Delhi Terminals 1 and 2 to help travellers find their way around the airports. While digital signs are often used to transmit real time information on flight arrival and departure, this kiosk solution will also offer this function, as well as giving more detailed information on local tourist attractions and cities, transport arrangements from the airport, and up-to-date exchange rates on demand. These services are available in the major European and Indian languages to help foreign travellers find their feet.
 
These way-finding and information kiosks will not only tell travellers where they should be going, but also gives people the option to leave feedback about the airport services and facilities. Feedback reports are sent directly from the kiosks to the relevant department to make sure action is taken in response. So not only do they relay information, but they also act as a feedback tracking system to ensure the quality of services at the airports remains high. The feedback system is efficient and fast, as well as paperless and so better for the environment than paper questionnaires.
 
Gnostice Information Technologies has developed this product based on the self-service customer service model, bearing in mind that each traveler has specific needs and queries – it would be very time consuming for airport staff to remain on hand to answer every traveler’s questions. The map on the kiosk shows the location of the kiosk so that travelers can orient themselves to where they are stood, and the map can also be set to show the surroundings from the point of view of the person stood at the kiosk.
 
The CEO of Gnostice Information Technologies commented, “PathQuest is a highly customisable system modeled on an Open Modular Architecture with the configuration and management centralised. The configuration and control of information flow, integration with other systems to pull data and management of the facility map can all be done by the facility Administrator”.
 
Rather than being a solution designed for a specific project, Gnostice’s kiosks can be tailored and the content adapted to suit different locations and situations, as well as being regularly updated by the user to update changes. The user also has the option to configure more languages onto the kiosks at a later date, as the need becomes apparent. The facility manager can configure the system with the desired information which is suited to their environment.
 
Once people walking past the kiosk have seen the information on the kiosks, they can approach and interact with it to find out what they need to know. This type of information and wayfinding kiosk is a solution that would work well in many public spaces, to give out information, point people in the right directions, and receive and monitor feedback. As a tool for facilities management in hospitals, train stations, museums or schools, kiosks can provide a foothold at entrances or reception areas where people require directions.