Preview: Wincor World 2010

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Wincor World 2010 takes place from January 26-28 in Paderborn, Germany. It will have a special focus on cash cycle management, software, security and cashless payment, and services.
 
Cash Cycle Management
 
The circulation of cash – which continues to be the leading payment means – causes extensive manual work and high processing costs, in addition to posing security risks. Wincor Nixdorf, as an end-to-end supplier for the design of intelligent cash processes, offers an expanded Cash Cycle Management Solutions portfolio.
 
A variety of scenarios will demonstrate how the redesign and automation of cash processes through innovative technologies can increase efficiency, transparency and security and save more than 20% of the costs of cash processing.
 
Wincor Nixdorf will present cash management solutions for retail stores and banks, but also cross-sector cash cycle management.
 
Retail Banking Software
Another focus of Wincor World will be software that supports the multichannel orientation of retail banks and provides new services for customers and financial institutions. With the net-centric ProClassic/Enterprise Retail Banking Solution Suite (PC/E Suite), Wincor Nixdorf will demonstrate how the existing infrastructure of the Internet sales channel can be implemented on Internet-capable mobile terminal devices to serve as an additional channel for end customers.
 
The integrated technology approach means that existing business services can also be enabled for mobile use through the Suite’s software products PC/E Direct Marketing, PC/E Monitoring, PC/E Cash Management and PC/E Payment Services. Then, for example, real-time mobile monitoring of error and status reports from the self-service network will be possible on any mobile terminal device. But the platform's multichannel approach means that these functionalities can also be offered for the other sales and service channels, such as self-service, the branch, and call centers.
 
Security
 
Security is and will always be an important topic for financial institutions and retail businesses. The extensive offer of ProTect security solutions covers single systems, entire stores or branches, and even cross-sector processes, and offers answers to a wide variety of attack strategies. From data and software security to cash security, identity and access control, and security monitoring, at Wincor World the visitor will find a wide variety of solutions that address all necessary aspects of a holistic security concept.
 

Modern Stores
 
Banks and retail companies seeking to reopen, redesign, or optimise their branches or stores will also find solutions at Wincor World that can help them achieve greater customer-orientation in-store. With the Win@Branch portfolio for banks and the Win@Store solutions for retailers, Wincor Nixdorf helps businesses ensure productive, efficient processes. The concept begins with consulting and an analysis of branch or store processes and the IT environment, and extends all the way to the operation of complete branch or store networks.
 
Cashless Payment
 
For the first time, Wincor Nixdorf will present an integrated showcase on the topic of cashless payment. Visitors will discover how to organise and carry out transaction acceptance and processing of cashless payments internationally, from the POS to the acquirer's host.
 
Checkout
 
Innovative checkout scenarios for a variety of retail segments are a focus of the portfolio of retail solutions. From mobile shopping to self-checkout, visitors will discover how to improve customer service, optimise processes and reduce costs. In the case of traditional checkouts, Wincor Nixdorf demonstrates how the use of innovative technologies can reduce your total cost of ownership over the long term. This is made possible through improvements such as the use of 80PLUS power supply units, which achieve greater energy efficiency. Other improvements include the optimisation of system reliability through the use of solid state storage technologies, plus enhanced service life and serviceability.
 
Retail Software
 
Another focal point will be the TP Application Suite. As a fully-integrated software package at the store and enterprise levels, it controls all of a retail business’s store-specific processes. The spectrum of the software’s benefits ranges from control of the store landscape to new possibilities for enhancing customer loyalty to improvements in customer service and work processes in the store.
 
Particular attention will be given this year to the topic of customer loyalty. The software module TPLoyalty builds on numerous functions from TP Application Suite to form a flexible customer loyalty instrument with precise customer segmentation mechanisms, targeted campaigns and customer loyalty programs, as well as immediate controls of the effectiveness of individual promotional measures.

Services
 
Wincor Nixdorf has expanded its services portfolio, and at Wincor World the entire offer of future-oriented services for banks and retail companies will be on display. One important topic is the Global Services Delivery Processes. Services from, for example, a call center are bundled at a central location and made available to customers all over Europe, enabling quick and expert support for banks and retail companies and rapid recovery times.
 
In order to simplify the selection and combination of individual product-related services, support pack offers have been developed. These offers bundle standardised services for a fixed price. The integrated concept approach envisions that every newly sold piece of hardware will be accompanied by an offer for manufacturer service, either as a support pack or as an individual service agreement.
 
Solution packages are part of the Managed Services portfolio. They extend from the operation of self-service systems to cash cycle management and all the way to the operation of the complete information and communications structure in a branch or store. The solution packages are modular and can be put together individually for each customer. Using the new connectivity box and a simple plug & play connection, Wincor Nixdorf can remotely monitor customer systems around the clock. Sources of error and faults are noticed immediately and can be rectified right away.
 
Consulting
 
Outsourcing and consulting will also be showcased at Wincor World. Here, Wincor Nixdorf will present management concepts and individually-tailored operating models that ensure higher quality and more innovative solutions for customers at optimised cost.