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Self-service checkouts increase

Further countries in Europe will now be able to make use of self-service supermarket checkouts, as Tesco introduces its popular NCR SelfServ checkouts across Central and Eastern Europe.
 
Customers will have the choice to scan, bag and pay for goods themselves at stores in eight countries around the world, and they are the first retailer in the Czech Republic, Slovakia and Hungary to make this technology available.   The store giant now has more self-checkouts in more stores in Poland than any other supermarket.

Self Service NCR checkouts at Tesco

Tesco first started using the systems in the UK in 2002, and now have ten million shoppers using them every week in the UK, representing over a third of the retailer’s store transactions.
 
Rick Chavie, NCR’s vice president of retail marketing at NCR, comments, ‘Shoppers throughout the world are now demanding the speed, convenience, privacy and control offered by self-service solutions.’
 
The technology aims to help retailers to not only boost customer service levels and overall store experience, but also contain operational costs.
 
 
 

Wednesday, September 28, 2011
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Usability Workshop @ KEX 2012

Handspiel
What can self-service terminals learn from the success of the iPad? The Usability Expert Workshop will explore ways of developing self-service solutions capable of inspiring the same fanatical reaction as Apple’s iconic product. On the 7th of March this year, hundreds of people were out on the streets, waiting to be amongst the first to get their hands on the latest iPad iteration. They had camped out all night with their thermoses in the freezing cold. Why are so many people willing to do this in front of every Apple store, but not for a new check-in terminal at the airport, train station, or shopping mall? What’s behind the buzz, and how can we encourage a similar reaction to self-service solutions? Through expert contributions and together with you, we will seek to answer these questions and explore future ways to get there. KIOSK EUROPE and Handspiel will present the Usability Expert Workshop as part of KIOSK EUROPE EXPO 2012, which runs from 12-13 June. The Usability Workshop will take place on Wednesday, 13th June from 10:30-13:30. Numbers are limited, so secure your place now by booking online at www.kioskeurope-expo.com

Europe's number one self-service information portal
Europe's number one self-service information portal