Cleaning up Data Smog

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Genkiosk
A new kiosk management software program that promises to clean up data smog has been released by GWD Media. Genkiosk is a cloud-based application that makes the same benefits available everywhere, extending reach beyond major data hubs to include regions such as the Pacific Islands, Indonesia and the Philippines. It could offer remote locations the opportunity to join the global boom in self-service, with access to full security, proactive maintenance and active retail management.
 
“Up until now, location made a big difference in self-service,” explains GWD Media CEO James Oladujoye. “If you were near to major data centres and highways – say in the large population centres of Europe, Asia or the Americas – all well and good. But think about more remote installations. Each interaction – monitoring or managing data – may take just a few fractions of a second longer. But you are looking at many millions of events per hour. It all adds up to commercially significant delays. Not to mention the challenges of load-balancing, security, resilience and backup over long distances. Now everything has changed. Genkiosk is in the Cloud. Globally. The advantages for operators and end-users are massive.”
 
Examples of how this makes a difference in the real world include:
 
1. Migrant workers sending money home cheaply and easily via self-service kiosks
 
2. Residents in under-banked regions settling their bills, without bank accounts or credit cards
 
3. Citizens everywhere shopping or printing photos or accessing the Internet at any time.

Thursday, November 24, 2011

Usability Workshop @ KEX 2012

Handspiel
What can self-service terminals learn from the success of the iPad? The Usability Expert Workshop will explore ways of developing self-service solutions capable of inspiring the same fanatical reaction as Apple’s iconic product. On the 7th of March this year, hundreds of people were out on the streets, waiting to be amongst the first to get their hands on the latest iPad iteration. They had camped out all night with their thermoses in the freezing cold. Why are so many people willing to do this in front of every Apple store, but not for a new check-in terminal at the airport, train station, or shopping mall? What’s behind the buzz, and how can we encourage a similar reaction to self-service solutions? Through expert contributions and together with you, we will seek to answer these questions and explore future ways to get there. KIOSK EUROPE and Handspiel will present the Usability Expert Workshop as part of KIOSK EUROPE EXPO 2012, which runs from 12-13 June. The Usability Workshop will take place on Wednesday, 13th June from 10:30-13:30. Numbers are limited, so secure your place now by booking online at www.kioskeurope-expo.com

Europe's number one self-service information portal
Europe's number one self-service information portal