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Calling All Stations

Rich Germain spoke to Jonathan Dryland, Head of Retail Operations, Vodafone UK, about their latest self-service plans

By:

Rich Germain

Self-service for Mobile Telecomms

Jonathan Dryland, Head of Retail Operations at Vodafone UK.

In the middle of 2008, Vodafone UK announced their plan to roll out a further 50 stores over the coming financial year, taking the total to 400, as part of their continued commitment to improve customer service and drive revenue. These new stores are being built with Vodafone’s new award-winning store design, which incorporates a self-service area at its entrance.

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